B) Open Culture

Open culture is the concept of open-minded, is someone willing to accept to learn new thing and not easily give up. Someone with this attitude can also predict the future and accept all the changes that will happen in the organisation and it grows without bound by rules relating to the legal protection of intellectual property.

Bryan Loo has this personal skill which is open culture. It can be see when he loves in business very mush. He don’t love his work before because he not like wake up early in the morning and go to work and he do it every days except for weekend. In addition, he shaped the better organisational culture which is not depends on the profits itself, but he also make his workers works to achieve the objectives which is works with a brands prides. So, they have absolutes ownership and part the journey of the brands.

Bryan Loo sees that there is the opportunity in Malaysia to implement the business based on Taiwan lifestyle which is based on the tea brand. Loo knows that all Malaysian people love drinking tea culture very much and there is no branch based on tea that timed. Not only that, Loo also introduced e-payment solution terminals where can increase the foot traffic in Chatime outlets. In interesting, Bryan Loo also make the collaboration with Haig Club TM. 

He is as the key opinion leader to represent the industry that speaks in a certain way, to represent the branding of Haig Club TM and to carry the positioning. 
Besides, Bryan Loo also had introduced the Chatime Galleria which is more to the social community around his outlet and it provides the bookshop for free to get the new talent and market place for the new things. Chatime Galleria will be increase the quality of the people when Loo places his effort to design the Chatime Galleria to bring it to the next level.